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Co-Creating Reassurance Journey Maps to Foster Engagement in Remote Patient Monitoring for Post-Operative Cancer Care

Timinis, Constantinos; Opie, Jeremy; Watt, simon; Rogers, yvonne; Drobnjak, ivana; (2025) Co-Creating Reassurance Journey Maps to Foster Engagement in Remote Patient Monitoring for Post-Operative Cancer Care. In: Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery (ACM): Yokohama, Japan. (In press). Green open access

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Abstract

Remote patient monitoring can significantly enhance post-operative home recovery for cancer patients, yet its effectiveness is often hindered by low patient engagement. Reassurance has been identified as a key factor in improving engagement. Our study explored how cancer patients seek reassurance through a Patient Public Involvement workshop with former patients. This involved developing personas for participants to navigate reassurance scenarios and share their post-operative experiences. Based on this, we co-created a reassurance journey map to illustrate when reassurance is needed, the behaviours patients use to seek it, and how it can be effectively provided. Our findings highlight three key design principles: the limitations of digital technology in offering reassurance, the personalised nature of reassurance, and the need for holistic integration. These are intended to inform the design of reassurance-focused RPM systems that better support cancer patients during home recovery. Practical design recommendations are also provided for developers and clinicians.

Type: Proceedings paper
Title: Co-Creating Reassurance Journey Maps to Foster Engagement in Remote Patient Monitoring for Post-Operative Cancer Care
Event: 2025 CHI Conference on Human Factors in Computing Systems
Location: Yokohama, Japan
Dates: 26 Apr 2025 - 1 May 2025
Open access status: An open access version is available from UCL Discovery
DOI: 10.1145/3706598.3714134
Publisher version: http://dx.doi.org/10.1145/3706598.3714134
Language: English
Additional information: This work is licensed under a Creative Commons Attribution 4.0 International License. CHI ’25, Yokohama, Japan © 2025 Copyright held by the owner/author(s).
Keywords: engagement, reassurance, remote patient monitoring, cancer, usercentred
UCL classification: UCL
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Div of Psychology and Lang Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Div of Psychology and Lang Sciences > UCL Interaction Centre
URI: https://discovery.ucl.ac.uk/id/eprint/10206512
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