Timinis, Constantinos;
Opie, Jeremy;
Watt, simon;
Rogers, yvonne;
Drobnjak, ivana;
(2025)
Co-Creating Reassurance Journey Maps to Foster Engagement in Remote Patient Monitoring for Post-Operative Cancer Care.
In:
Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems.
Association for Computing Machinery (ACM): Yokohama, Japan.
(In press).
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Abstract
Remote patient monitoring can significantly enhance post-operative home recovery for cancer patients, yet its effectiveness is often hindered by low patient engagement. Reassurance has been identified as a key factor in improving engagement. Our study explored how cancer patients seek reassurance through a Patient Public Involvement workshop with former patients. This involved developing personas for participants to navigate reassurance scenarios and share their post-operative experiences. Based on this, we co-created a reassurance journey map to illustrate when reassurance is needed, the behaviours patients use to seek it, and how it can be effectively provided. Our findings highlight three key design principles: the limitations of digital technology in offering reassurance, the personalised nature of reassurance, and the need for holistic integration. These are intended to inform the design of reassurance-focused RPM systems that better support cancer patients during home recovery. Practical design recommendations are also provided for developers and clinicians.
Type: | Proceedings paper |
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Title: | Co-Creating Reassurance Journey Maps to Foster Engagement in Remote Patient Monitoring for Post-Operative Cancer Care |
Event: | 2025 CHI Conference on Human Factors in Computing Systems |
Location: | Yokohama, Japan |
Dates: | 26 Apr 2025 - 1 May 2025 |
Open access status: | An open access version is available from UCL Discovery |
DOI: | 10.1145/3706598.3714134 |
Publisher version: | http://dx.doi.org/10.1145/3706598.3714134 |
Language: | English |
Additional information: | This work is licensed under a Creative Commons Attribution 4.0 International License. CHI ’25, Yokohama, Japan © 2025 Copyright held by the owner/author(s). |
Keywords: | engagement, reassurance, remote patient monitoring, cancer, usercentred |
UCL classification: | UCL UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Div of Psychology and Lang Sciences UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Div of Psychology and Lang Sciences > UCL Interaction Centre |
URI: | https://discovery.ucl.ac.uk/id/eprint/10206512 |




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