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The Legal Services Board's Small Business Legal Needs Survey: Researching Legal Capability, Legal Need and the Impact of Covid-19 and Exiting the EU

Pleasence, Pascoe; Denvir, Catrina; (2021) The Legal Services Board's Small Business Legal Needs Survey: Researching Legal Capability, Legal Need and the Impact of Covid-19 and Exiting the EU. Legal Services Board: London, UK. Green open access

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Abstract

This paper sets out conceptual frameworks for understanding the ‘legal capability’ of small and medium-sized enterprises (SMEs) in England and Wales and their ‘legal need’. It also provides practical frameworksfor capturing legal capability data and measuring met and unmet legal need through the Legal Services Board’s(LSB) legal needs survey of small businesses (“the LSB survey”). Finally, it proposes methods for assessing the impact of the Covid-19 pandemic and the United Kingdom’s exit from the European Union on SMEs in England and Wales, in relation to both the prevalence of ‘justiciable’ problems and ways in which SMEs have dealt with problems. The LSB survey was first conducted between December 2012 and January 2013. 1 Follow-up surveys were then conducted in 2015 and 2017. A draft questionnaire for a third follow-up survey is included as an appendix to this paper. The draft questionnaire implements the ideas discussed in this paper, as well as drawing on a detailed commentary on the 2017 questionnaire submitted to the LSB at an earlier date. The original LSB survey questionnaire adopted the approach set out in A Framework for Benchmarking Small Business Consumers’ Need for and Use of Legal Services. 2

Type: Report
Title: The Legal Services Board's Small Business Legal Needs Survey: Researching Legal Capability, Legal Need and the Impact of Covid-19 and Exiting the EU
Open access status: An open access version is available from UCL Discovery
Publisher version: https://legalservicesboard.org.uk/wp-content/uploa...
Language: English
Additional information: This version is the version of record. For information on re-use, please refer to the publisher’s terms and conditions.
Keywords: Legal need, Access to justice
UCL classification: UCL
UCL > Provost and Vice Provost Offices > UCL SLASH
UCL > Provost and Vice Provost Offices > UCL SLASH > Faculty of Laws
URI: https://discovery.ucl.ac.uk/id/eprint/10199737
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