Xu, J; Smyth, H; (2015) The value of trust in construction supply chains. In: Proceedings of the 31st Annual Association of Researchers in Construction Management Conference, ARCOM 2015. (pp. pp. 1199-1208). Association of Researchers in Construction Management: Lincoln, UK.

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Abstract

This research generates insights on the value of trust in construction supply chains, in particular the relationships between construction actors. One of the difficulties for developing and managing trust in construction supply chains (cSCs) is the projectfocused (P-F) characteristic of construction projects, which results in a limited understanding of the role of relationship and the short-sighted and P-F view on value creation in industry. Trust-based and long-term relationships are often assumed to be unnecessary and/or impossible to nurture and sustain in temporary construction projects. However, trust as a foundation for business relationships appreciates with use and generates long-term benefits during interaction through more effective communicating, relating and knowing that should not be neglected. A change in focus from project towards service in construction project businesses has been argued as service-dominant (S-D) logic is inherently relational and considers value created both within and beyond the scope of projects. Thus, this paper discusses the value of trust under the S-D setting by illustrating how trust develops during service provision and how the development of trust enhances service value in use. This paper contributes to research by exploring the value of trust through S-D lens and in construction supply chains.

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