Gupta, Anushri; Pujadas, Roser; Venters, Will; (2024) A soft ecosystems methodology of digital innovation through a case study of the insurance industry’s response to connected cars. In: (Proceedings) UKAIS Conference. UKAIS (In press).

Preview

Text UKAIS2024_ REVISED A soft ecosystems methodology of digital innovation.pdf - Accepted Version Download (382kB) | Preview

Abstract

Digital innovations are increasingly the result of the combination of resources and skills beyond organisational boundaries and/or industries, resulting in the rise of a new organisational form – the digital innovation ecosystem. Studies of ecosystems have considered the structural, conceptual, and temporal aspects such as emergence, however, understanding of ecosystems in flux remains nascent. In particular, existing research focuses on change in the ecosystem rather than imagined (anticipated) change and its impact on the ecosystems future. To address this, we adopt a systems thinking perspective that builds on soft systems methodology and British Cybernetics to propose what we refer to as ‘soft ecosystems methodology– and introduce the notion of ecosystem-as-was, ecosystem-as-is, and ecosystem-to-be. We discuss this emergent methodology in light of the disruptive digital innovation faced by the car insurance industry.

Download activity - last month

Export as CSVXMLJSON

Download activity - last 12 months

Export as CSVXMLJSON

Downloads by country - last 12 months

Export as XMLJSONCSV

Archive Staff Only

View Item