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Reinforcing the Humanity in Healthcare: The Glasgow Consensus Statement on Effective Communication in Clinical Encounters

Makoul, Gregory; Noble, Lorraine; Gulbrandsen, Pål; van Dulmen, Sandra; (2024) Reinforcing the Humanity in Healthcare: The Glasgow Consensus Statement on Effective Communication in Clinical Encounters. Patient Education and Counseling , Article 108158. 10.1016/j.pec.2024.108158. (In press).

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Abstract

Contemporary healthcare is characterized by multidisciplinary teamwork across a vast array of primary, secondary and tertiary services, augmented by progressively more technology and data. While these developments aim to improve care, they have also created obstacles and new challenges for both patients and health professionals. Indeed, the increasingly fragmented and transactional nature of clinical encounters can dehumanize the care experience for patients and health professionals across disciplines and specialties. Effective communication plays a pivotal role in reinforcing the humanity of healthcare through the delivery of person-centered care – compassionate, collaborative care that focuses on the needs of each patient as a whole person. After convening at the International Conference on Communication in Healthcare (Glasgow, 2022), an interdisciplinary group of researchers, educators and health professionals worked together to develop a framework for effective communication that both acknowledges critical challenges in contemporary health services and reinforces the humanity of healthcare. The Glasgow Consensus Statement is intended to function as a useful international touchstone for the training and practice of health professionals, fully recognizing and respecting that different countries are at different stages when it comes to teaching, assessment and policy. While effective communication may not change the structure of healthcare, it can improve the process if health professionals are supported in infusing the system with their own innate humanity and applying the framework offered within this consensus statement to reinforce the humanity in everyday practice.

Type: Article
Title: Reinforcing the Humanity in Healthcare: The Glasgow Consensus Statement on Effective Communication in Clinical Encounters
DOI: 10.1016/j.pec.2024.108158
Publisher version: http://dx.doi.org/10.1016/j.pec.2024.108158
Language: English
Additional information: This version is the author accepted manuscript. For information on re-use, please refer to the publisher’s terms and conditions.
Keywords: Communication, Clinician-Patient, Person-Centered Care, Human-Centered Care
UCL classification: UCL
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Medical Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Medical Sciences > UCL Medical School
URI: https://discovery.ucl.ac.uk/id/eprint/10186103
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