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Would you switch? Understanding intra-peak demand shifting among rail commuters

Burger, Katharina; Becker, Elisa; Rossi, Raffaello; (2023) Would you switch? Understanding intra-peak demand shifting among rail commuters. Journal of Public Transportation , 25 , Article 100073. 10.1016/j.jpubtr.2023.100073. Green open access

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Abstract

This study examines predictors of railway commuters' changes to departure time choice. Specifically, we sought to understand the impact of pre-departure information about in-carriage crowding on train choice behavior. We present the results of an online experiment, multiple-choice task, and a survey of UK rail commuters who regularly travel on crowded trains. Our findings show that most respondents are highly sensitive to crowding on trains. That notwithstanding, we identify a group of commuters who are free from constraints but do not use their flexibility to switch. This finding leads us to suggest further research into the decision-making processes of this specific sub-group of passengers to maximize the potential of personalized real-time and predictive provision of crowdedness information. Our study contributes insights relevant to practitioners grappling with innovative information provision to encourage operationally desirable behavior change among regular commuters.

Type: Article
Title: Would you switch? Understanding intra-peak demand shifting among rail commuters
Open access status: An open access version is available from UCL Discovery
DOI: 10.1016/j.jpubtr.2023.100073
Publisher version: https://doi.org/10.1016/j.jpubtr.2023.100073
Language: English
Additional information: © 2023 The Author(s). Published by Elsevier Inc. under a Creative Commons license (http://creativecommons.org/licenses/by/4.0/).
UCL classification: UCL
UCL > Provost and Vice Provost Offices > UCL BEAMS
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of the Built Environment
URI: https://discovery.ucl.ac.uk/id/eprint/10180009
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