Meyer-Sahling, Jan-Hinrik; Mikkelsen, Kim Sass; Schuster, Christian; Schuster, Johannes; (2020) Civil Service Management in Croatia: Evidence from a Survey of More than 7,000 Civil Servants. Ministry of Justice and Public Administration of the Government of Croatia: Qualtrics, Croatia.

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Abstract

This report presents the results from the first National Survey of Civil Servants in Croatia. The survey was commissioned by the Ministry of Justice and Public Administration of the Government of Croatia in the context of the Croatian-held Presidency of the European Union in the first half of 2020. The survey was coordinated by a team led by Tomislav Mičetić from the Sector for Public Administration Development and EU Projects and Darija Gradski from the Sector for HR Development and Ethics. It was authorised and supported by the Minister of Justice and Public Administration dr.sc. Ivan Malenica. The survey was conducted between January and March 2020. It targeted civil servants of all levels of the Croatian public administration including central government ministries and subordinated organisations, the local government administration, independent agencies and the administration of the courts. In total, the survey aimed to reach 40,000 civil servants in the Croatian public administration. The survey consisted of approximately 60 questions, which measure civil servants’ attitudes, their experience with human resources management, their experience with leadership practices, and the design of civil servants’ jobs in terms of their task autonomy and experience with the application of administrative rules. In addition, the survey asked questions related to the demographic attributes of respondents such as their gender, age or level of education. Among the attitudes of civil servants, the survey addressed the job satisfaction, job engagement, work motivation, public service motivation, commitment to working in the public sector and the integrity of civil servants. These attitudes have been shown to correlate closely with the organisational performance and integrity in the public sector.

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