Seymour, Colin;
Fouseki, Kalliopi;
Krystallis, Ilias;
(2023)
COVID-19 a Disaster for Heritage Business Models – Victoria & Albert Museum Case Study.
In: Dixit, Saurabh Kumar and Piramanaygam, Senthilkumaran, (eds.)
Teaching Cases in Tourism, Hospitality and Events.
(pp. 81-99).
CAB International
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Abstract
The Victoria and Albert Museum (V&A), founded in 1852 and stemming from the Great Exhibition of 1851, had a mission to educate the public, designers, manufacturers and the public about art and design. Organizations like the V&A were intended to be initially funded from the proceeds of the Great Exhibition. But how did this funding model change with time? This teaching case study about the V&A makes a comparison between its pre- and post-coronavirus disease 2019 (COVID-19) business model (BM), aiming to map historic V&A value creation and value capture for visitors and stakeholders, while examining the underlying causes and effects of BM changes.
| Type: | Book chapter |
|---|---|
| Title: | COVID-19 a Disaster for Heritage Business Models – Victoria & Albert Museum Case Study |
| ISBN-13: | 978-1-80062-100-8 |
| Open access status: | An open access version is available from UCL Discovery |
| DOI: | 10.1079/9781800621022.0008 |
| Publisher version: | http://doi.org/10.1079/9781800621022.0008 |
| Language: | English |
| Additional information: | This version is the version of record. For information on re-use, please refer to the publisher’s terms and conditions. |
| Keywords: | business models (BMs), sustainable business models (SBMs), business model canvas (BMC), triple-layered business model canvas (TLBMC), Victoria and Albert Museum (V&A), benchmarking, COVID-19, PESTLE business tool (political, economic, social, technological, legal, environmental factors) |
| UCL classification: | UCL UCL > Provost and Vice Provost Offices > UCL BEAMS UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of the Built Environment |
| URI: | https://discovery.ucl.ac.uk/id/eprint/10168544 |
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