Kazemi, S; (2022) USABILITY AND USER EXPERIENCE IN OPEN COMMUNITY WEB PORTALS: A CASE STUDY IN SMART PORTS DOMAIN. In: Proceedings of the 20th International Conference on e-Society (ES 2022) and 18th International Conference on Mobile Learning (ML 2022). (pp. pp. 3-10). IADIS Press

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Abstract

Open community web portals and information sharing platforms have been widely used to generate and share knowledge. Recent advances in technology and growing interest in crowdsourcing tools have helped to improve the technical competency and quality of these platforms. However, usability and user experience aspects are still challenging as satisfying the needs of different users is an open problem for such systems. This paper presents a case study of the user experience improvement of an open community web portal that facilitates information sharing in the context of smart ports domain. The case study employed data collection methods such as surveys and focus group meetings coupled with usability tests to collect feedback. User scenarios were designed and tested on the SPEED (Smart Ports Entrepreneurial Ecosystem Development) open community portal. Feedback around the user interface of the portal was mostly positive. There have been minor improvements in the navigation of the portal. Findings and lessons learnt are presented in this paper.

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