Reicherts, L;
Park, GW;
Rogers, Y;
(2022)
Extending Chatbots to Probe Users: Enhancing Complex Decision-Making Through Probing Conversations.
In:
ACM International Conference Proceeding Series.
(pp. p. 2).
ACM: Glasgow, UK.
Preview |
Text
ProberBot-CUI-2022-Accepted-Author-Version.pdf - Accepted Version Download (1MB) | Preview |
Abstract
Chatbots have become commonplace-they can provide customer support, take orders, collect feedback, and even provide (mental) health support. Despite this diversity, the opportunities of designing chatbots for more complex decision-making tasks remain largely underexplored. Bearing this in mind leads us to ask: How can chatbots be embedded into software tools used for complex decision-making and designed to scaffold and probe human cognition' The goal of our research was to explore possible uses of such "probing bots". The domain we examined was stock investment where many complex decisions need to be made. In our study, different types of investors interacted with a prototype, which we called "ProberBot", and subsequently took part in in-depth interviews. They generally found our ProberBot was effective at supporting their thinking but when this is desirable depends on the type of task and activity. We discuss these and other findings as well as design considerations for developing ProberBots for similar types of decision-making tasks.
| Type: | Proceedings paper |
|---|---|
| Title: | Extending Chatbots to Probe Users: Enhancing Complex Decision-Making Through Probing Conversations |
| Event: | CUI 2022: 4th Conference on Conversational User Interfaces |
| ISBN-13: | 9781450397391 |
| Open access status: | An open access version is available from UCL Discovery |
| DOI: | 10.1145/3543829.3543832 |
| Publisher version: | https://doi.org/10.1145/3543829.3543832 |
| Language: | English |
| Additional information: | This version is the author accepted manuscript. For information on re-use, please refer to the publisher’s terms and conditions. |
| Keywords: | Chatbot, cognition, scaffolding, probing, decision-making, cognitive bias, conversational, proactive agent, agent intervention |
| UCL classification: | UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Div of Psychology and Lang Sciences UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences UCL UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science > Dept of Computer Science UCL > Provost and Vice Provost Offices > UCL BEAMS |
| URI: | https://discovery.ucl.ac.uk/id/eprint/10157950 |
Archive Staff Only
 |
View Item |
