Zargham, N;
Reicherts, L;
Bonfert, M;
Voelkel, ST;
Schoening, J;
Malaka, R;
Rogers, Y;
(2022)
Understanding Circumstances for Desirable Proactive Behaviour of Voice Assistants: The Proactivity Dilemma.
In:
ACM International Conference Proceeding Series.
(pp. p. 3).
ACM: Glasgow, UK.
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Abstract
The next major evolutionary stage for voice assistants will be their capability to initiate interactions by themselves. However, to design proactive interactions, it is crucial to understand whether and when this behaviour is considered useful and how desirable it is perceived for different social contexts or ongoing activities. To investigate people's perspectives on proactivity and appropriate circumstances for it, we designed a set of storyboards depicting a variety of proactive actions in everyday situations and social settings and presented them to 15 participants in interactive interviews. Our findings suggest that, although many participants see benefits in agent proactivity, such as for urgent or critical issues, there are concerns about interference with social activities in multi-party settings, potential loss of agency, and intrusiveness. We discuss our implications for designing voice assistants with desirable proactive features.
| Type: | Proceedings paper |
|---|---|
| Title: | Understanding Circumstances for Desirable Proactive Behaviour of Voice Assistants: The Proactivity Dilemma |
| Event: | CUI 2022: 4th Conference on Conversational User Interfaces |
| ISBN-13: | 9781450397391 |
| Open access status: | An open access version is available from UCL Discovery |
| DOI: | 10.1145/3543829.3543834 |
| Publisher version: | https://doi.org/10.1145/3543829.3543834 |
| Language: | English |
| Additional information: | This version is the author accepted manuscript. For information on re-use, please refer to the publisher’s terms and conditions. |
| Keywords: | Proactive Agents, Voice Assistants, Conversational Agents, Smart Speakers, Smart Home |
| UCL classification: | UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Div of Psychology and Lang Sciences UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences UCL UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science > Dept of Computer Science UCL > Provost and Vice Provost Offices > UCL BEAMS |
| URI: | https://discovery.ucl.ac.uk/id/eprint/10157949 |
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