Green, James Frederick;
(2022)
‘. . . It Makes Me Want to Shut Down, Cover Up’: Female Bartenders’ Use of Emotional Labour While Receiving Unwanted Sexual Attention at a Public House.
Sociological Research Online
10.1177/13607804221091573.
(In press).
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Abstract
This article seeks to provide a detailed account of emotional labour adopted by female bartenders when faced with unwanted sexual attention at work. In the field, I implemented an ethnographic research design and maximised opportunities for data collection through the use of interviews with eight participants and participant observations while employed at the same venue. Drawing on previous theoretical thought, the data gathered will outline the learnt, and most common, forms of display rules barstaff demonstrate while engaging with unwanted interactions, and, from the viewpoint of the female barstaff, the expected display rules envisioned by some male customers. I also detail the collapse of display rules during some unwanted scenarios (e.g. infrequent) and the inevitable impact of implementing emotional labour under the duress of unwanted encounters–emotional dissonance and burnout. I conclude with a suggestion that there is a potential for a multitude of display rules that are adopted by barstaff dependent on the customer interaction (e.g. aggressive, sickness due to intoxication) in a public house.
| Type: | Article |
|---|---|
| Title: | ‘. . . It Makes Me Want to Shut Down, Cover Up’: Female Bartenders’ Use of Emotional Labour While Receiving Unwanted Sexual Attention at a Public House |
| Open access status: | An open access version is available from UCL Discovery |
| DOI: | 10.1177/13607804221091573 |
| Publisher version: | https://doi.org/10.1177%2F13607804221091573 |
| Language: | English |
| Additional information: | © 2022 by SAGE Publications and the British Sociological Association. This article is distributed under the terms of the Creative Commons Attribution 4.0 License (https://creativecommons.org/licenses/by/4.0/). |
| Keywords: | bartender, display rules, emotional labour, expected display rules, night-time economy, public house, unwanted sexual attention |
| UCL classification: | UCL > Provost and Vice Provost Offices > UCL SLASH > Faculty of S&HS UCL > Provost and Vice Provost Offices > UCL SLASH > Faculty of S&HS > Dept of Geography UCL > Provost and Vice Provost Offices > UCL SLASH UCL |
| URI: | https://discovery.ucl.ac.uk/id/eprint/10149568 |
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