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Designing an Assistant for the Disclosure and Management of Information about Needs and Support: The ADMINS project

Iniesto, F; Coughlan, T; Lister, K; Holmes, W; (2020) Designing an Assistant for the Disclosure and Management of Information about Needs and Support: The ADMINS project. In: Proceedings of the 22nd International ACM SIGACCESS Conference on Computers and Accessibility. (pp. pp. 1-4). ACM (Association for Computing Machinery) Green open access

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Abstract

In this paper, we describe accessible design considerations for the Assistants for the Disclosure and Management of Information about Needs and Support project (ADMINS). In ADMINS, artificial intelligence (AI) services are being used to create a virtual assistant (VA), which is being designed to enable students to disclose any disabilities, and to provide guidance and suggestions about appropriate accessible support. ADMINS explores the potential of a conversational user interface (CUI) to reduce administrative burden and improve outcomes, by replacing static forms with written and spoken dialogue. Students with accessibility needs often face excessive administrative burden. A CUI could be beneficial in this context if designed to be fully accessible. At the same time, we recognise the broader potential of CUIs for these types of processes, and the project aims to understand the multiple opportunities and challenges, using participatory design, iterative development and trials evaluations.

Type: Proceedings paper
Title: Designing an Assistant for the Disclosure and Management of Information about Needs and Support: The ADMINS project
Event: The 22nd International ACM SIGACCESS Conference on Computers and Accessibility
Location: Virtual Event, Greece
Dates: 26th-28th October 2020
ISBN-13: 978-1-4503-7103-2/20/10
Open access status: An open access version is available from UCL Discovery
DOI: 10.1145/3373625.3418017
Publisher version: https://doi.org/10.1145/3373625.3418017
Language: English
Additional information: This version is the author accepted manuscript. For information on re-use, please refer to the publisher's terms and conditions.
Keywords: Conversational user interfaces, chatbots, virtual assistants, artificial intelligence, accessibility, participatory design
UCL classification: UCL > Provost and Vice Provost Offices > School of Education > UCL Institute of Education
UCL > Provost and Vice Provost Offices > School of Education > UCL Institute of Education > IOE - Culture, Communication and Media
UCL > Provost and Vice Provost Offices > School of Education
UCL
URI: https://discovery.ucl.ac.uk/id/eprint/10145698
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