Chai, S; Doshi, AR; Silvestri, L; (2021) How Firms Frame Catastrophic Innovation Failure. Organization Science (In press).

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Abstract

We examine how catastrophic innovation failure affects organizational and industry legitimacy in nascent sectors by analyzing the interactions between Virgin Galactic and stakeholders in the space community in the aftermath of the firm’s 2014 test flight crash. Following catastrophic innovation failure, we find that industry participants use their interpretations of the failure to either uphold or challenge the legitimacy of the firm, while maintaining the legitimacy of the industry. These dynamics yield two interesting effects. First, we show that, in upholding the legitimacy of the industry, different industry participants rhetorically re-draw the boundaries of the industry to selectively include players they consider ‘legitimate’ and exclude those they view as ‘illegitimate:’ detracting stakeholders constrain the boundaries of the industry by excluding the firm or excluding the firm and its segment, while the firm and supporting stakeholders amplify the boundaries of the industry by including firms in adjacent high-legitimacy sectors. Second, we show that, in assessing organizational legitimacy, the firm and its stakeholders differ in the way they approach distinctiveness between the identities of the industry and the firm. Detracting stakeholders differentiate the firm from the rest of the industry and isolate it, while the firm and supporting stakeholders re-identify the firm with the industry, embedding the firm within it. Overall, our findings illuminate the effects that catastrophic innovation failure has over high-order dynamics that affect the evolution of nascent industries.

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