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‘It’s a real fine balancing act’: Directly employed care workers’ experiences of engaging with health services

Wilcock, J; Manthorpe, J; Moriarty, J; Iliffe, S; (2021) ‘It’s a real fine balancing act’: Directly employed care workers’ experiences of engaging with health services. International Journal of Care and Caring , 5 (3) pp. 415-432. 10.1332/239788221X16099486601224. Green open access

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Abstract

Little is known of the experiences of directly employed care workers communicating with healthcare providers about the situations of their employers. We report findings from 30 in-depth semi-structured interviews with directly employed care workers in England undertaken in 2018–19. Findings relate to role content, communication with healthcare professionals and their own well-being. Directly employed care workers need to be flexible about the tasks they perform and the changing needs of those whom they support. Having to take on health liaison roles can be problematic, and the impact of care work on directly employed workers’ own health and well-being needs further investigation.

Type: Article
Title: ‘It’s a real fine balancing act’: Directly employed care workers’ experiences of engaging with health services
Open access status: An open access version is available from UCL Discovery
DOI: 10.1332/239788221X16099486601224
Publisher version: http://dx.doi.org/10.1332/239788221X16099486601224
Language: English
Additional information: This article is distributed under the terms of the Creative Commons Attribution NonCommercial 4.0 license (http://creativecommons.org/licenses/by-nc/4.0/) which permits adaptation, alteration, reproduction and distribution for non-commercial use, without further permission provided the original work is attributed. The derivative works do not need to be licensed on the same terms.
Keywords: direct care worker; home care; older people; personal assistant
UCL classification: UCL
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Population Health Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Population Health Sciences > Institute of Epidemiology and Health
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Population Health Sciences > Institute of Epidemiology and Health > Primary Care and Population Health
URI: https://discovery.ucl.ac.uk/id/eprint/10134343
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