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Building data analytics capability to increase information processing capacity: The case of a professional service firm

Kalra, J; Mills, G; Papadonikolaki, E; (2021) Building data analytics capability to increase information processing capacity: The case of a professional service firm. In: Proceedings of the 28th International Annual EurOMA Conference 2021. European Operations Management Association (EurOMA): Berlin, Germany (online). Green open access

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Abstract

Supply chain literature has emphasised the importance of data analytics capability in driving supply chain outcomes. Additionally, along with knowledge and professional judgement, providing data-driven analyses has become a critical component of professional service operations. However, there remains little understanding of how organisations build data analytics capability to reduce supply network uncertainty. A single case study of a professional service firm revealed analytics capability to be a combination of three capabilities, each with its distinct micro-foundations. We argue that the development of analytics capability requires the interaction of individual abilities and knowledge-bases with social and technical interorganisational processes and structures.

Type: Proceedings paper
Title: Building data analytics capability to increase information processing capacity: The case of a professional service firm
Event: European Operations Management Association (EurOMA)
Dates: 05 July 2021 - 07 July 2021
Open access status: An open access version is available from UCL Discovery
Publisher version: http://www.euroma-online.org/events/euroma-annual-...
Language: English
Additional information: This version is the author accepted manuscript. For information on re-use, please refer to the publisher's terms and conditions.
Keywords: Organisational information processing theory; data analytics capability; microfoundations; professional service operations
UCL classification: UCL
UCL > Provost and Vice Provost Offices > UCL BEAMS
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of the Built Environment
URI: https://discovery.ucl.ac.uk/id/eprint/10132590
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