Lok, KL;
Smith, A;
Opoku, A;
Chen, C;
(2021)
The challenges of sustainable development on facilities management outsourcing services: An investigation in educational facilities.
Sustainability
, 13
(15)
, Article 8156. 10.3390/su13158156.
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Abstract
BACKGROUND: Generally, firms are reluctant to report outsourcing failures, no matter what industry they operate within. To eliminate poor performance of outsourced service providers, it is necessary to establish a specific outsourcing relationship model for facilities management (FM). The purpose of this paper is to study the concept of outsourcing relationships in relation to FM and to investigate the design of the critical success factors on sustainable outsourcing strategies through a discussion of four dimensions (ownership of FM assets, control of FM assets, competitive position and long-term plan). METHODS: Based on two questionnaire surveys, data were collected from 38 clients and 34 service providers. The study evaluated the FM outsourcing strategies from critical success factors in educational facilities in Hong Kong. RESULTS: This study explains the impact of FM outsourcing strategies on Hong Kong’s four commonly outsourced FM contracts including building maintenance, security, cleaning and catering from the clients’ and service providers’ point of view. CONCLUSIONS: This is the outsourcing way forward in order to create a better working environment conducive for all the parties that would result in better sustainability of FM’s future and thus impact the economic objectives of sustainable development, in parallel with adding social and environmental value.
| Type: | Article |
|---|---|
| Title: | The challenges of sustainable development on facilities management outsourcing services: An investigation in educational facilities |
| Open access status: | An open access version is available from UCL Discovery |
| DOI: | 10.3390/su13158156 |
| Publisher version: | https://doi.org/10.3390/su13158156 |
| Language: | English |
| Additional information: | © 2021 by the Authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). |
| Keywords: | outsourcing services; outsourcing strategies; critical success factors |
| UCL classification: | UCL UCL > Provost and Vice Provost Offices > UCL BEAMS UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of the Built Environment |
| URI: | https://discovery.ucl.ac.uk/id/eprint/10132562 |
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