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Parents' questions to clinicians within paediatric hearing habilitation appointments for children with hearing impairment

Ekberg, K; Meyer, C; Hickson, L; Scarinci, N; (2020) Parents' questions to clinicians within paediatric hearing habilitation appointments for children with hearing impairment. Patient Education and Counseling , 103 (3) pp. 491-499. 10.1016/j.pec.2019.09.015. Green open access

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Abstract

Objective: To examine parents’ questions to clinicians and how clinicians respond in paediatric hearing healthcare appointments with children with hearing loss. / Methods: The data consisted of 48 video-recorded hearing habilitation appointments. Participants included 22 clinicians, 41 children, and 48 parents/carers. Data were analysed using conversation analysis. / Results: A total of 89 questions from parents were directed to the clinicians in the appointments. Parents’ questions were mostly designed as polar (yes/no) questions. The questions covered several action and topical agendas, and in most instances functioned as something other than merely soliciting information. The most prominent action agenda of parents’ questions involved questions that displayed parental concern. These questions sought reassurance as well as information from the clinician. / Conclusion: While parents in this study did not ask a large number of questions during the appointments their questions performed important functions. Parents’ questions cannot be assumed to be only about seeking information. Often parents’ questions are in pursuit of reassurance from the clinician about their child’s progress. / Practice Implications: Clinicians may need to provide encouragement to parents to ask questions during appointments. As part of delivering family-centred care, clinicians need to be aware that their responses may need to go beyond information provision.

Type: Article
Title: Parents' questions to clinicians within paediatric hearing habilitation appointments for children with hearing impairment
Open access status: An open access version is available from UCL Discovery
DOI: 10.1016/j.pec.2019.09.015
Publisher version: https://doi.org/10.1016/j.pec.2019.09.015
Language: English
Additional information: This version is the author accepted manuscript. For information on re-use, please refer to the publisher’s terms and conditions.
Keywords: Parents' questions, Paediatric healthcare, Hearing impairment, Conversation Analysis, Clinician-patient interaction
UCL classification: UCL
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Div of Psychology and Lang Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Div of Psychology and Lang Sciences > Clinical, Edu and Hlth Psychology
URI: https://discovery.ucl.ac.uk/id/eprint/10124752
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