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Exploring effective information use in an insurance workplace

Inskip, C; Donaldson, S; (2021) Exploring effective information use in an insurance workplace. Journal of Information Literacy , 15 (2) pp. 45-77. 10.11645/15.2.2818. Green open access

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Abstract

As employability has become a more visible graduate attribute, it is becoming recognised that a better understanding of information practices in work may enable a smoother transition from university to employment. This paper discusses the current state of workplace information literacy and presents the findings of research into staff experiences of information use in a City insurance firm. A framework previously developed out of phenomenographic research into nursing is employed to draw parallels and highlight differences between insurance workplace and university student terminology. Context-specific hierarchical statements using the language of the participants are developed from coded interview texts. These statements, which are drawn together in illustrative personae, provide a rich and detailed view of the participants’ experience of effective information use. It is suggested that a better understanding of language use in communities of practice would facilitate transition both between and within the communities.

Type: Article
Title: Exploring effective information use in an insurance workplace
Open access status: An open access version is available from UCL Discovery
DOI: 10.11645/15.2.2818
Publisher version: https://doi.org/10.11645/15.2.2818
Language: English
Additional information: This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. The Journal of Information Literacy ( JIL) is an open access title and authors retain copyright in their articles and grant the journal right of first publication with the work simultaneously licensed under Creative Commons Attribution ShareAlike Licence.
UCL classification: UCL
UCL > Provost and Vice Provost Offices
UCL > Provost and Vice Provost Offices > UCL SLASH
UCL > Provost and Vice Provost Offices > UCL SLASH > Faculty of Arts and Humanities
UCL > Provost and Vice Provost Offices > UCL SLASH > Faculty of Arts and Humanities > Dept of Information Studies
URI: https://discovery.ucl.ac.uk/id/eprint/10121292
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