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Overcoming the Challenges of Collaboratively Adopting Artificial Intelligence in the Public Sector

Campion, A; Gasco-Hernandez, M; Jankin Mikhaylov, S; Esteve, M; (2020) Overcoming the Challenges of Collaboratively Adopting Artificial Intelligence in the Public Sector. Social Science Computer Review 10.1177/0894439320979953. (In press). Green open access

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Abstract

Despite the current popularity of artificial intelligence (AI) and a steady increase in publications over time, few studies have investigated AI in public contexts. As a result, assumptions about the drivers, challenges, and impacts of AI in government are far from conclusive. By using a case study that involves a large research university in England and two different county councils in a multiyear collaborative project around AI, we study the challenges that interorganizational collaborations face in adopting AI tools and implementing organizational routines to address them. Our findings reveal the most important challenges facing such collaborations: a resistance to sharing data due to privacy and security concerns, insufficient understanding of the required and available data, a lack of alignment between project interests and expectations around data sharing, and a lack of engagement across organizational hierarchy. Organizational routines capable of overcoming such challenges include working on-site, presenting the benefits of data sharing, reframing problems, designating joint appointments and boundary spanners, and connecting participants in the collaboration at all levels around project design and purpose.

Type: Article
Title: Overcoming the Challenges of Collaboratively Adopting Artificial Intelligence in the Public Sector
Open access status: An open access version is available from UCL Discovery
DOI: 10.1177/0894439320979953
Publisher version: https://doi.org/10.1177/0894439320979953
Language: English
Additional information: This version is the author accepted manuscript. For information on re-use, please refer to the publisher’s terms and conditions.
Keywords: adoption of AI, challenges of AI, organizational routines, interorganizational collaboration, public sector
UCL classification: UCL
UCL > Provost and Vice Provost Offices > UCL SLASH
UCL > Provost and Vice Provost Offices > UCL SLASH > Faculty of S&HS
UCL > Provost and Vice Provost Offices > UCL SLASH > Faculty of S&HS > Dept of Political Science
URI: https://discovery.ucl.ac.uk/id/eprint/10121134
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