Abd Razak, DS;
Mills, G;
Roberts, A;
(2020)
A Strategic Approach to Mitigating Operational Failure Across Transitions.
Project Management Journal
, 51
(5)
pp. 474-488.
10.1177/8756972820928703.
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Abstract
It is recognized that projects continue to deliver operational assets that are partially defective. This article proposes this because the causes of operational failures have not been extensively analyzed. This study explores how an infrastructure client made quality a strategic and project delivery necessity by undertaking research to analyze operational failure. A mixed-method approach consisting of three phases was used: (1) to understand the operational failure elements; (2) to explore the causes of operational failure; and (3) to develop a new strategic framework to address failure mitigation. The study showed the need for transferring, applying, and recognizing capabilities across strategic business, project delivery, and operational use transitions.
| Type: | Article |
|---|---|
| Title: | A Strategic Approach to Mitigating Operational Failure Across Transitions |
| Open access status: | An open access version is available from UCL Discovery |
| DOI: | 10.1177/8756972820928703 |
| Publisher version: | http://dx.doi.org/10.1177/8756972820928703 |
| Language: | English |
| Additional information: | https://creativecommons.org/licenses/by/4.0/This article is distributed under the terms of the Creative Commons Attribution 4.0 License (https://creativecommons.org/licenses/by/4.0/) which permits any use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access pages (https://us.sagepub.com/en-us/nam/open-access-at-sage). |
| Keywords: | capability, cost, failure, integration, quality |
| UCL classification: | UCL UCL > Provost and Vice Provost Offices > UCL BEAMS UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of the Built Environment UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of the Built Environment > The Bartlett Sch of Const and Proj Mgt |
| URI: | https://discovery.ucl.ac.uk/id/eprint/10112219 |
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