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Developing a child patient satisfaction survey: a quality improvement project

Alazmah, A; Parekh, S; Bhatia, S; Ashley, P; (2021) Developing a child patient satisfaction survey: a quality improvement project. European Archives of Paediatric Dentistry , 22 pp. 209-217. 10.1007/s40368-020-00567-1. Green open access

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Abstract

AIM: To develop a child-centred patient satisfaction questionnaire for use in an Outpatient Paediatric Dental Department. METHOD: Data from patient satisfaction interviews was used to develop a child satisfaction questionnaire, which was used in two different centres after piloting. RESULTS: The final questionnaire contained 7 questions and a comments section, using writing and facial images used to record children views. The questionnaire was distributed to 203 children; 95% were happy or okay with the waiting area, 69% were happy about seeing the dentist and 77% children were happy overall. CONCLUSION: Measures of satisfaction of children with regard to dental treatment were very different from those commonly used for adults. Further development and implementation of child satisfaction surveys should be considered.

Type: Article
Title: Developing a child patient satisfaction survey: a quality improvement project
Location: England
Open access status: An open access version is available from UCL Discovery
DOI: 10.1007/s40368-020-00567-1
Publisher version: https://doi.org/10.1007/s40368-020-00567-1
Language: English
Additional information: This version is the author accepted manuscript. For information on re-use, please refer to the publisher’s terms and conditions.
Keywords: Child, Paediatric dentistry, Patient participation, Qualitative research, Questionnaires
UCL classification: UCL
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Medical Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Medical Sciences > Eastman Dental Institute
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Medical Sciences > Eastman Dental Institute > EDI Craniofacial and Development Sci
URI: https://discovery.ucl.ac.uk/id/eprint/10111622
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