Alazmah, A;
Parekh, S;
Bhatia, S;
Ashley, P;
(2021)
Developing a child patient satisfaction survey: a quality improvement project.
European Archives of Paediatric Dentistry
, 22
pp. 209-217.
10.1007/s40368-020-00567-1.
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Abstract
AIM: To develop a child-centred patient satisfaction questionnaire for use in an Outpatient Paediatric Dental Department. METHOD: Data from patient satisfaction interviews was used to develop a child satisfaction questionnaire, which was used in two different centres after piloting. RESULTS: The final questionnaire contained 7 questions and a comments section, using writing and facial images used to record children views. The questionnaire was distributed to 203 children; 95% were happy or okay with the waiting area, 69% were happy about seeing the dentist and 77% children were happy overall. CONCLUSION: Measures of satisfaction of children with regard to dental treatment were very different from those commonly used for adults. Further development and implementation of child satisfaction surveys should be considered.
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