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Patients' Perspectives on the Quality and Safety of Intravenous Infusions: A Qualitative Study

Wheeler, C; Furniss, D; Galal-Edeen, GH; Blandford, A; Franklin, BD; (2020) Patients' Perspectives on the Quality and Safety of Intravenous Infusions: A Qualitative Study. Journal of Patient Experience , 7 (3) pp. 380-385. 10.1177/2374373519843921. Green open access

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Abstract

BACKGROUND: The administration of medication or fluids via the intravenous route is a common intervention for many hospital inpatients. However, little research has explored the safety and quality of intravenous therapy from the patient’s perspective, despite the role of the patient in patient safety receiving increased attention in recent years. OBJECTIVE: To explore patients’ perspectives on the perceived quality and safety of intravenous infusions and identify implications for practice. METHOD: Qualitative semistructured interviews were conducted with 35 hospital patients receiving intravenous infusions in critical care, oncology day care, general medicine, and general surgery areas within 4 National Health Service hospitals in England. Data were analyzed thematically. RESULTS: Four underlying and interlinked themes were identified: knowledge about intravenous infusions, challenges associated with receiving intravenous infusions, the role of health-care professionals, and patients’ attitudes toward receiving infusions. CONCLUSIONS: Patients were generally satisfied with receiving infusions; however, factors that contributed to decreased feelings of quality and safety were identified, suggesting areas for intervention. Issues to do with infusion pump alarms, reduced mobility, cannulation, and personal preferences for information, if given more attention, may improve patients’ experiences of receiving intravenous infusions.

Type: Article
Title: Patients' Perspectives on the Quality and Safety of Intravenous Infusions: A Qualitative Study
Location: United States
Open access status: An open access version is available from UCL Discovery
DOI: 10.1177/2374373519843921
Publisher version: https://doi.org/10.1177%2F2374373519843921
Language: English
Additional information: © 2020 by Association for Patient Experience. This article is distributed under the terms of the Creative Commons Attribution 4.0 License (https://creativecommons.org/licenses/by/4.0/).
Keywords: intravenous infusions, patient participation, patient safety, patient satisfaction, qualitative methods
UCL classification: UCL
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Life Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Life Sciences > UCL School of Pharmacy
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Life Sciences > UCL School of Pharmacy > Practice and Policy
UCL > Provost and Vice Provost Offices > UCL BEAMS
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science > Dept of Computer Science
URI: https://discovery.ucl.ac.uk/id/eprint/10109112
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