Trivella, Ioanna; (1996) ISO 9000 in Greece and the UK. Masters thesis (M.Sc), UCL (University College London).

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Abstract

The issue of quality systems and their use in industry, especially the construction industry, in Greece and the UK is examined. At first a brief historical background of quality management as a concept and a tool is given. The need for quality assurance in the form of standards and systems as has evolved through time is described, with emphasis in today's circumstances, highlighting especially the need for harmonisation. The dominance of ISO 9000 is established and the standard is described in detail. The consequences of achieving certification are examined with particular emphasis in the construction industries of Greece and the UK. Two case studies are closely observed and comparisons were made between the companies to extract differences and similarities it their attitude towards ISO 9000. One Greek and one British company were selected. The companies were at an as much as possible equal standing in the respective countries' construction markets. Following comparisons final observations and recommendations were made.

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