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The Social Network: How People with Visual Impairment use Mobile Phones in Kibera, Kenya

Barbareschi, G; Holloway, C; Arnold, K; Magomere, G; Ambeyi Wetende, W; Ngare, G; Olenja, J; (2020) The Social Network: How People with Visual Impairment use Mobile Phones in Kibera, Kenya. In: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems. (pp. pp. 1-15). ACM Green open access

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Abstract

Living in an informal settlement with a visual impairment can be very challenging resulting in social exclusion. Mobile phones have been shown to be hugely beneficial to people with sight loss in formal and high-income settings. However, little is known about whether these results hold true for people with visual impairment (VIPs) in informal settlements. We present the findings of a case study of mobile technology use by VIPs in Kibera, an informal settlement in Nairobi. We used contextual interviews, ethnographic observations and a co-design workshop to explore how VIPs use mobile phones in their daily lives, and how this use influences the social infrastructure of VIPs. Our findings suggest that mobile technology supports and shapes the creation of social infrastructure. However, this is only made possible through the existing support networks of the VIPs, which are mediated through four types of interaction: direct, supported, dependent and restricted.

Type: Proceedings paper
Title: The Social Network: How People with Visual Impairment use Mobile Phones in Kibera, Kenya
Event: 2020 CHI Conference on Human Factors in Computing Systems
Location: Honolulu (HI), USA
Dates: 25th-30th April 2020
ISBN-13: 978-1-4503-6708-0
Open access status: An open access version is available from UCL Discovery
DOI: 10.1145/3313831.3376658
Publisher version: https://doi.org/10.1145/3313831.3376658
Language: English
Additional information: This version is the author accepted manuscript. For information on re-use, please refer to the publisher's terms and conditions.
Keywords: Accessibility; HCI4D; ICT4D; Participatory Design; Kenya, Kibera; Informal Settlements
UCL classification: UCL
UCL > Provost and Vice Provost Offices > UCL BEAMS
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science > Dept of Computer Science
URI: https://discovery.ucl.ac.uk/id/eprint/10097356
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