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What does it mean when we ask the public if they are “confident” in policing? The Trust, Fairness, Presence model of “public confidence

Morrell, K; Bradford, B; Javid, B; (2019) What does it mean when we ask the public if they are “confident” in policing? The Trust, Fairness, Presence model of “public confidence. International Journal of Police Science and Management 10.1177/1461355719891197. (In press). Green open access

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Abstract

‘Confidence’ is widely taken to be a crucial measure of the relationship between citizens and public services such as policing. It is acknowledged that confidence is multifaceted and hard to measure, but often discussions are based on one ‘headline’ rating of a single item, for instance: ‘What is your level of confidence in…’. The subsequent focus for research is explaining what might drive ‘confidence’, or what it might predict. We are interested in a more fundamental question: what does it mean when we ask the public if they are ‘confident’ in policing? To answer this, we analyse extensive and detailed survey data specifically designed to measure public confidence, within the jurisdiction of a UK police force – West Midlands Police. We develop then validate a three-part model of confidence as trust, fairness and presence, and find good evidence to support this model across different waves of the survey. This extends existing literature with implications for policy.

Type: Article
Title: What does it mean when we ask the public if they are “confident” in policing? The Trust, Fairness, Presence model of “public confidence
Open access status: An open access version is available from UCL Discovery
DOI: 10.1177/1461355719891197
Publisher version: https://doi.org/10.1177/1461355719891197
Language: English
Additional information: This version is the author accepted manuscript. For information on re-use, please refer to the publisher’s terms and conditions.
Keywords: Confidence, public, trust, fairness, procedural justice
UCL classification: UCL
UCL > Provost and Vice Provost Offices > UCL BEAMS
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science > Dept of Security and Crime Science
URI: https://discovery.ucl.ac.uk/id/eprint/10093729
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