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What is security worth to consumers? Investigating willingness to pay for secure Internet of Things devices

Blythe, JM; Johnson, SD; Manning, M; (2020) What is security worth to consumers? Investigating willingness to pay for secure Internet of Things devices. Crime Science , 9 , Article 1. 10.1186/s40163-019-0110-3. Green open access

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Abstract

The Internet of Things (IoT) is considered the next technological revolution. IoT devices include once everyday objects that are now internet connected, such as smart locks and smart fridges, but also new types of devices to include home assistants. However, while this increased interconnectivity brings considerable benefits, it can and does increase people’s exposure to crime risk. This is particularly the case as most devices are developed without security in mind. One reason for this is that there is little incentive for manufacturers to make devices secure by design, and the costs of so doing do not encourage it. The principle aim of the current paper was to estimate the extent to which consumers are willing to pay for improved security in internet connected products. The second aim was to examine whether this is conditioned by their exposure to security-related information. Using an experimental design, and a contingent valuation method, we find that people are willing to pay for improved security and that for some devices, this increases if they are exposed to information about security prior to stating their willingness to pay. The implications of our findings for industry and the secure by design agenda are discussed.

Type: Article
Title: What is security worth to consumers? Investigating willingness to pay for secure Internet of Things devices
Open access status: An open access version is available from UCL Discovery
DOI: 10.1186/s40163-019-0110-3
Publisher version: https://doi.org/10.1186/s40163-019-0110-3
Language: English
Additional information: © The Author(s) 2020. This article is licensed under a Creative Commons Attribution 4.0 International License (http://creativecommons.org/publicdomain/zero/1.0/).
Keywords: Internet of Things, Security, Willingness to pay, Priming
UCL classification: UCL
UCL > Provost and Vice Provost Offices > UCL BEAMS
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science > Dept of Security and Crime Science
URI: https://discovery.ucl.ac.uk/id/eprint/10092800
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