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Collaborative innovation and human-machine networks

Kattel, R; Lember, V; Tõnurist, P; (2020) Collaborative innovation and human-machine networks. Public Management Review , 22 (11) pp. 1652-1673. 10.1080/14719037.2019.1645873. Green open access

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Abstract

As technology and automation are increasingly introduced to the public sector, the design of technology starts to influence how and with whom the public organizations collaborate. Machine-to-machine and human-to-machine interactions progressively delineate the space for innovation: who is involved, how they interact with each other, how the interactions are structured and what behaviours or actions emerge. The article asks: under which conditions does technology enhance or hinder collaboration? Through two exploratory case studies of transversal coordination and collaboration, this study shows that digital technology is not neutral, but it may act as a syntax of how public services evolve over time.

Type: Article
Title: Collaborative innovation and human-machine networks
Open access status: An open access version is available from UCL Discovery
DOI: 10.1080/14719037.2019.1645873
Publisher version: https://doi.org/10.1080/14719037.2019.1645873
Language: English
Additional information: This version is the author accepted manuscript. For information on re-use, please refer to the publisher’s terms and conditions.
Keywords: Digital government, collaborative innovation, network governance, human-machine interaction, Estonia
UCL classification: UCL
UCL > Provost and Vice Provost Offices > UCL BEAMS
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of the Built Environment
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of the Built Environment > Inst for Innovation and Public Purpose
URI: https://discovery.ucl.ac.uk/id/eprint/10081539
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