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From relational to technological trust: How do the IoT and Blockchain technology fit in?

De la Pena, J; Papadonikolaki, E; (2019) From relational to technological trust: How do the IoT and Blockchain technology fit in? In: O’Donnell, James and Chassiakos, Athanasios and Rovas, Dimitrios and Hall, Daniel, (eds.) Proceedings of 2019 European Conference on Computing in Construction (EC3). (pp. pp. 415-424). European Council on Computing in Construction (EC3): Chania, Greece. Green open access

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Abstract

The construction industry is complex, fragmented and struggles to cope with an intricate and geographically diverse Supply Chain (SC) where sophisticated flows of materials, information and capital take place in a dynamic environment. In this context, building trust among partners is a necessary requirement to deliver a successful project on time and on budget. This paper investigates the main factors that build inter-firm trust in large construction projects and explores the disruptive effect that the Internet of Things (IoT) and Blockchain (BC) could have in this process. The findings are based on an in-depth analysis of the literature and ten one-to-one telephone and face-toface interviews. The findings contribute to the literature by suggesting that a Blockchain-enabled IoT ecosystem has the potential to generate inter-firm trust at the front-end, during contract development, and throughout the construction phase. Moreover, the data denotes the need for further technological adoption in the construction industry as a means of smoothing the transition from relational trust to technological trust.

Type: Proceedings paper
Title: From relational to technological trust: How do the IoT and Blockchain technology fit in?
Event: European Conference on Computing in Construction (EC3) 2019
Location: Chania, Greece
Dates: 10 July 2019 - 12 July 2019
ISBN-13: 978-1-910963-37-1
Open access status: An open access version is available from UCL Discovery
Publisher version: https://ec-3.org/conf2019/
Language: English
Additional information: This version is the version of record. For information on re-use, please refer to the publisher’s terms and conditions.
UCL classification: UCL
UCL > Provost and Vice Provost Offices > UCL BEAMS
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of the Built Environment
URI: https://discovery.ucl.ac.uk/id/eprint/10076428
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