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Security When it is Welcome: Exploring Device Purchase as an Opportune Moment for Security Behavior Change

Parkin, S; Redmiles, EM; Coventry, L; Sasse, MA; (2019) Security When it is Welcome: Exploring Device Purchase as an Opportune Moment for Security Behavior Change. In: Proceedings of the Workshop on Usable Security and Privacy (USEC '19). Internet Society: San Diego, CA, USA. (In press). Green open access

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Abstract

Many security experts bemoan that consumers behave insecurely. Yet, current approaches to improving behavior either fail to consider when people may be most receptive to an intervention, or only consider experiences of threat (e.g., getting hacked) when identifying opportune moments for behavior change. We instead explore how an exemplar, positive experience – buying a new device – can serve as a “security trigger moment”. Through in-situ interviews with customers (n=85) and sales staff (n=21) across four branches of a major UK retailer, we characterise the potential for behavior change during device purchase. Further, rather than assuming that users are always ready for an intervention, we explore how the abilities and motivations of users and sales staff can influence the power of a security trigger moment to drive behavior change. Our work lays the foundation for identifying additional trigger moments and deploying targeted interventions when they are most welcome

Type: Proceedings paper
Title: Security When it is Welcome: Exploring Device Purchase as an Opportune Moment for Security Behavior Change
Event: Workshop on Usable Security and Privacy (USEC)
Location: San Diego, CA, USA
Dates: 24 February 2019 - 24 February 2019
Open access status: An open access version is available from UCL Discovery
DOI: 10.14722/usec.2019.23024
Publisher version: https://www.ndss-symposium.org/ndss2019/accepted-p...
Language: English
Additional information: This version is the version of record. For information on re-use, please refer to the publisher’s terms and conditions.
UCL classification: UCL
UCL > Provost and Vice Provost Offices
UCL > Provost and Vice Provost Offices > UCL BEAMS
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science > Dept of Computer Science
URI: https://discovery.ucl.ac.uk/id/eprint/10072726
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