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Emotion and Experience in Negotiating HIV-Related Digital Resources: “It’s not just a runny nose!”

Singh, A; Gibbs, J; Blandford, A; (2019) Emotion and Experience in Negotiating HIV-Related Digital Resources: “It’s not just a runny nose!”. In: Proceeding of CHI '19 Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems - Paper 599. ACM: NY, USA. Green open access

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Abstract

While digital technologies are increasingly being used to provide support and diagnoses remotely, it is unclear whether they offer adequate emotional support and appropriate messages in navigating complex, stigmatised and sensitive conditions that can have a momentous impact on people’s lives. In this paper, we investigate how and why people access existing HIV resources, and their experiences of using these resources through a survey with 197 respondents and an interview and think-aloud study with 28 participants. Our findings indicate that many HIV-related resources do not address the anxiety-provoking reasons for access, reinforce stigma and neglect to provide important information and emotional support. We finally discuss potential ways of addressing these issues in the current environment where more sexual health services are being delivered online.

Type: Proceedings paper
Title: Emotion and Experience in Negotiating HIV-Related Digital Resources: “It’s not just a runny nose!”
Event: CHI Conference on Human Factors in Computing Systems (CHI 2019)
Location: Glasgow, Scotland, UK.
Dates: 04 May 2019 - 09 May 2019
Open access status: An open access version is available from UCL Discovery
DOI: 10.1145/3290605.3300829
Publisher version: https://doi.org/10.1145/3290605.3300829
Language: English
Additional information: This version is the author accepted manuscript. For information on re-use, please refer to the publisher’s terms and conditions.
Keywords: Remote testing; information interaction; emotion; emotional support; HIV; health management
UCL classification: UCL > Provost and Vice Provost Offices
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Div of Psychology and Lang Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Div of Psychology and Lang Sciences > UCL Interaction Centre
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Pop Health Sciences > Institute for Global Health
UCL > Provost and Vice Provost Offices > UCL BEAMS
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science > Dept of Computer Science
URI: https://discovery.ucl.ac.uk/id/eprint/10067778
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