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A framework to support knowledge transfer in the service sector

Gill, S; Folan, P; Cormican, K; (2010) A framework to support knowledge transfer in the service sector. In: Proceedings of International Conference on Knowledge Management and Information Sharing - 2010. (pp. pp. 358-362). KMIS: Valencia, Spain. Green open access

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Abstract

This paper introduces a framework for analysing and supporting knowledge transfer in healthcare services. It argues that the individual is at the centre of the transfer process and, as such, needs to be catered-to within both teams and organisations. Within the healthcare sector, safety is critical, and the effective and efficient transfer of knowledge between healthcare professionals and patients can help to reduce the risks in the system. Furthermore, the authors hope that a clear understanding and accurate identification of the factors that impact the knowledge transfer process for individuals can have an impact on the knowledge transfer process in teams and organisations. The development of a suitable approach to support knowledge transfer for improved transfer of knowledge among these groups in the healthcare services is achieved using technology where appropriate, through the knowledge transfer framework which is presented.

Type: Proceedings paper
Title: A framework to support knowledge transfer in the service sector
Event: International Conference on Knowledge Management and Information Sharing - 2010
Location: Valencia, Spain
Dates: 25 October 2010 - 28 October 2010
Open access status: An open access version is available from UCL Discovery
Publisher version: http://www.kmis.ic3k.org/KMIS2010/
Language: English
Additional information: This paper was published by SCITEPRESS. This version is the version of record. For information on re-use, please refer to the publisher’s terms and conditions.
Keywords: Knowledge Transfer, Knowledge Process, Service Sector.
UCL classification: UCL
UCL > Provost and Vice Provost Offices
UCL > Provost and Vice Provost Offices > UCL BEAMS
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science > Dept of Civil, Environ and Geomatic Eng
URI: https://discovery.ucl.ac.uk/id/eprint/10066134
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