Volkamer, M;
Gutmann, A;
Renaud, K;
Gerber, P;
Mayer, P;
(2018)
Replication Study: A Cross-Country Field Observation Study of Real World PIN Usage at ATMs and in Various Electronic Payment Scenarios.
In:
Proceedings of the Fourteenth Symposium on Usable Privacy and Security (SOUPS 2018).
USENIX Association: Baltimore, MD, USA.
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Abstract
In this paper, we describe the study we carried out to replicate and extend the field observation study of real world ATM use carried out by De Luca et al., published at the SOUPS conference in 2010. Replicating De Luca et al.’s study, we observed PIN shield- ing rates at ATMs in Germany. We then extended their research by conducting a similar field observation study in Sweden and the United Kingdom. Moreover, in addition to observing ATM users (withdrawing), we also observed electronic payment scenarios re- quiring PIN entry. Altogether, we gathered data related to 930 observations. Similar to De Luca et al., we conducted follow-up interviews, the better to interpret our findings. We were able to confirm De Luca et al.’s findings with respect to low PIN shield- ing incidence during ATM cash withdrawals, with no significant differences between shielding rates across the three countries. PIN shielding incidence during electronic payment scenarios was sig- nificantly lower than incidence during ATM withdrawal scenarios in both the United Kingdom and Sweden. Shielding levels in Ger- many were similar during both withdrawal and payment scenarios. We conclude the paper by suggesting a number of explanations for the differences in shielding that our study revealed.
| Type: | Proceedings paper |
|---|---|
| Title: | Replication Study: A Cross-Country Field Observation Study of Real World PIN Usage at ATMs and in Various Electronic Payment Scenarios |
| Event: | Fourteenth Symposium on Usable Privacy and Security (SOUPS 2018) |
| Location: | Baltimore, MD |
| Dates: | 13 August 2018 - 14 August 2018 |
| Open access status: | An open access version is available from UCL Discovery |
| Publisher version: | https://www.usenix.org/conference/soups2018/presen... |
| Language: | English |
| Additional information: | This version is the author accepted manuscript. For information on re-use, please refer to the publisher’s terms and conditions. |
| UCL classification: | UCL UCL > Provost and Vice Provost Offices UCL > Provost and Vice Provost Offices > UCL BEAMS UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science > Dept of Computer Science |
| URI: | https://discovery.ucl.ac.uk/id/eprint/10050400 |
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