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Transforming last-mile logistics: Opportunities for more sustainable deliveries

Bates, O; Friday, A; Allen, J; Cherrett, T; McLeod, F; Bektas, T; Nguyen, T; ... Davies, N; + view all (2018) Transforming last-mile logistics: Opportunities for more sustainable deliveries. In: Perry, Mark and Cox, Anna, (eds.) Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems Paper No. 526. ACM: New York, NY, USA. Green open access

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Abstract

Road congestion, air pollution and sustainability are increasingly important in major cities. We look to understand how last-mile deliveries in the parcel sector are impacting our roads. Using formative field work and quantitative analysis of consignment manifests and location data, we identify how the effectiveness of life-style couriers is contributing to both environmental and non-environmental externalities. This paper presents an analysis of delivery performances and practices in last-mile logistics in central London, quantifying the impacts differing levels of experience have on overall round efficiency. We identify eleven key opportunities for technological support for last-mile parcel deliveries that could contribute to both driver effectiveness and sustainability. We finish by examining how HCI can lead to improved environmental and social justice by re-considering and realizing future collaborative visions in last-mile logistics.

Type: Proceedings paper
Title: Transforming last-mile logistics: Opportunities for more sustainable deliveries
Event: 2018 CHI Conference on Human Factors in Computing Systems Paper No. 526
ISBN-13: 9781450356206
Open access status: An open access version is available from UCL Discovery
DOI: 10.1145/3173574.3174100
Publisher version: http://doi.org/10.1145/3173574.3174100
Language: English
Additional information: This version is the author accepted manuscript. For information on re-use, please refer to the publisher’s terms and conditions.
Keywords: last-mile logistics; sustainability; life-style couriers; mixed-methods; logistics infrastructure; e-commerce; parcel sector; on-demand economy; gig-economy; smart city; environmental and social justice
UCL classification: UCL
UCL > Provost and Vice Provost Offices > UCL BEAMS
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of the Built Environment
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of the Built Environment > Centre for Advanced Spatial Analysis
URI: https://discovery.ucl.ac.uk/id/eprint/10049600
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