Bates, O;
Friday, A;
Allen, J;
Cherrett, T;
McLeod, F;
Bektas, T;
Nguyen, T;
... Davies, N; + view all
(2018)
Transforming last-mile logistics: Opportunities for more sustainable deliveries.
In: Perry, Mark and Cox, Anna, (eds.)
Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems Paper No. 526.
ACM: New York, NY, USA.
Preview |
Text
2018_CHI2018_FTC2050.pdf - Accepted Version Download (1MB) | Preview |
Abstract
Road congestion, air pollution and sustainability are increasingly important in major cities. We look to understand how last-mile deliveries in the parcel sector are impacting our roads. Using formative field work and quantitative analysis of consignment manifests and location data, we identify how the effectiveness of life-style couriers is contributing to both environmental and non-environmental externalities. This paper presents an analysis of delivery performances and practices in last-mile logistics in central London, quantifying the impacts differing levels of experience have on overall round efficiency. We identify eleven key opportunities for technological support for last-mile parcel deliveries that could contribute to both driver effectiveness and sustainability. We finish by examining how HCI can lead to improved environmental and social justice by re-considering and realizing future collaborative visions in last-mile logistics.
| Type: | Proceedings paper |
|---|---|
| Title: | Transforming last-mile logistics: Opportunities for more sustainable deliveries |
| Event: | 2018 CHI Conference on Human Factors in Computing Systems Paper No. 526 |
| ISBN-13: | 9781450356206 |
| Open access status: | An open access version is available from UCL Discovery |
| DOI: | 10.1145/3173574.3174100 |
| Publisher version: | http://doi.org/10.1145/3173574.3174100 |
| Language: | English |
| Additional information: | This version is the author accepted manuscript. For information on re-use, please refer to the publisher’s terms and conditions. |
| Keywords: | last-mile logistics; sustainability; life-style couriers; mixed-methods; logistics infrastructure; e-commerce; parcel sector; on-demand economy; gig-economy; smart city; environmental and social justice |
| UCL classification: | UCL UCL > Provost and Vice Provost Offices > UCL BEAMS UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of the Built Environment UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of the Built Environment > Centre for Advanced Spatial Analysis |
| URI: | https://discovery.ucl.ac.uk/id/eprint/10049600 |
Archive Staff Only
 |
View Item |
