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Beyond feedback: introducing the ‘engagement gap’ in organizational energy management

Bull, R; Janda, KB; (2017) Beyond feedback: introducing the ‘engagement gap’ in organizational energy management. Building Research and Information , 46 (3) pp. 300-315. 10.1080/09613218.2017.1366748. Green open access

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Abstract

This paper discusses socio-technical relationships between people, organizations and energy in workplaces. Inspired by Sherry Arnstein’s ladder of citizen participation, it explores widening energy management beyond energy managers to other employees, introducing the idea of an ‘engagement gap’ to support a move beyond unidirectional forms of engagement (e.g. feedback and nudging) to more socially interactive processes. Results are drawn from two projects researching energy practices in public authorities and retail organizations. The first project, ‘GoodDeeds’, collaboratively created an information and communication technology tool and explored participatory processes within a municipality. The second project, Working with Infrastructure, Creation of Knowledge, and Energy strategy Development (WICKED), explored energy management in retail companies. The paper uses a ‘4Cs’ framework to articulate the influences of concerns, capacities and technical conditions within organizational communities. The results concur with previous research that energy management sits against a backdrop of competing organizational, institutional and political concerns. New data reveal discrepancies across organizations with regard to energy management capacities and technical metering conditions. The authors suggest employee engagement can be broadened by treating energy as a communal subject for discussion, negotiation and partnership. This objective moves beyond the ‘information-deficit’ approach intrinsic in the existing focus on analytics, dashboards and feedback.

Type: Article
Title: Beyond feedback: introducing the ‘engagement gap’ in organizational energy management
Open access status: An open access version is available from UCL Discovery
DOI: 10.1080/09613218.2017.1366748
Publisher version: http://dx.doi.org/10.1080/09613218.2017.1366748
Language: English
Additional information: © 2017 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Keywords: Energy-use behaviour, feedback, non-domestic buildings, organizational capabilities, public participation, social practices, user engagement
UCL classification: UCL
UCL > Provost and Vice Provost Offices
UCL > Provost and Vice Provost Offices > UCL BEAMS
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of the Built Environment
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of the Built Environment > Bartlett School Env, Energy and Resources
URI: https://discovery.ucl.ac.uk/id/eprint/10042004
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