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The Business Ecosystem of Mobility-as-a-Service

Kamargianni, M; Matyas, M; (2017) The Business Ecosystem of Mobility-as-a-Service. In: Crites, JM, (ed.) (Proceedings) 96th Transportation Research Board Annual Meeting, 8-12 January 2017, Washington DC, USA. Transportation Research Board Green open access

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Abstract

Mobility as a Service (MaaS) is a new mobility model that aims to bridge the gap between public and private transport operators on a city, intercity and national level, and envisages the integration of the currently fragmented tools and services a traveller needs to conduct a trip (planning, booking, access to real time information, payment and ticketing). As MaaS gains wider acceptance, there are several misperceptions about what this model is. Thus, the purpose of this paper is to provide a preliminary definition for the MaaS concept, and propose the MaaS ecosystem where the role of each actor is described in details. The MaaS ecosystem is designed after personal interviews and focus groups with the involved actors. This holistic approach sets the ground for the MaaS concept and highlights the areas where research is needed in order to contribute to the materialisation of the concept.

Type: Proceedings paper
Title: The Business Ecosystem of Mobility-as-a-Service
Event: 96th Transportation Research Board Annual Meeting, 8-12 January 2017, Washington DC, USA
Location: Washington DC, US
Dates: 08 January 2017 - 12 January 2017
Open access status: An open access version is available from UCL Discovery
Publisher version: http://www.trb.org/Main/Blurbs/175528.aspx
Language: English
Additional information: This version is the author accepted manuscript. For information on re-use, please refer to the publisher’s terms and conditions.
Keywords: Mobility as a Service, Business Ecosystem, Service design, New mobility services
UCL classification: UCL
UCL > Provost and Vice Provost Offices
UCL > Provost and Vice Provost Offices > UCL BEAMS
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of the Built Environment
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of the Built Environment > Bartlett School Env, Energy and Resources
URI: https://discovery.ucl.ac.uk/id/eprint/10037890
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