%S People and Computers
%V XII
%P 67-84
%K conceptual design, mental models, users’ models, Internet conferencing
%B People and Computers XII: Proc. BCS HCI Specialist Group Conference (HCI'97)
%T Conceptual Design Reconsidered: The Case of the Internet Session Directory Tool
%D 1997
%C Germany: Berlin
%X We report a case study in which conceptual design was applied to create a user interface of an innovative software tool.
The Session Directory Tool (sdr) allows users to set up and participate in real-time interactive multimedia events on the
Internet. To make this functionality available to users who are not familiar with the underlying network technology and
videoconferencing, we identified a metaphor which could be extended into a design model (Electronic TV Listings
Guide), and communicated this model through linguistic and structural features of the user interface. Evaluation results
indicate that this effort was largely successful: new users handled sdr competently after a short training session and 5
days’ practise, and articulated their knowledge of the tool in terms related to the design model. The case study
demonstrates the potential of conceptual design, integrated with tangible HCI design techniques, for developing user
interfaces to innovative technology.
%L discovery20321
%I Springer
%E HW Thimbleby
%E B O'Conaill
%E P Thomas
%O This version is the author accepted manuscript. For information on re-use, please refer to the publisher’s terms and conditions.
%J BCS HCI
%A L Clark
%A MA Sasse