eprintid: 20289
rev_number: 36
eprint_status: archive
userid: 608
dir: disk0/00/02/02/89
datestamp: 2012-02-28 15:32:05
lastmod: 2021-09-25 23:34:59
status_changed: 2012-02-28 15:32:05
type: article
metadata_visibility: show
item_issues_count: 0
creators_name: Riegelsberger, J
creators_name: Sasse, MA
creators_name: McCarthy, JD
title: The researcher's dilemma: evaluating trust in computer-mediated communication
ispublished: pub
divisions: UCL
divisions: B04
divisions: C05
divisions: F48
keywords: CMC, trust, prisoner's dilemma, game theory, experimental design, SOCIAL DILEMMAS, COOPERATION, RECIPROCITY
abstract: The aim of this paper is to establish a methodological foundation for human-computer interaction (HCI) researchers aiming to assess trust between people interacting via computer-mediated communication (CMC) technology. The most popular experimental paradigm currently employed by HCI researchers are social dilemma games based on the Prisoner's Dilemma (PD), a technique originating from economics. HCI researchers employing this experimental paradigm currently interpret the rate of cooperation-measured in the form of collective pay-off as the level of trust the technology allows its users to develop. We argue that this interpretation is problematic, since the game's synchronous nature models only very specific trust situations. Furthermore, experiments that are based on PD games cannot model the complexity of how trust is formed in the real world, since they neglect factors such as ability and benevolence. In conclusion, we recommend (a) means of improving social dilemma experiments by using asynchronous Trust Games, (b) collecting a broader range of data (in particular qualitative) and (c) increased use of longitudinal studies. (C) 2003 Elsevier Science Ltd. All rights reserved.
date: 2003-06
publisher: ACADEMIC PRESS LTD ELSEVIER SCIENCE LTD
official_url: http://dx.doi.org/10.1016/S1071-5819(03)00042-9
vfaculties: VENG
oa_status: green
language: eng
primo: open
primo_central: open_green
article_type_text: Article
verified: verified_batch
elements_source: Web of Science
elements_id: 33987
doi: 10.1016/S1071-5819(03)00042-9
language_elements: EN
lyricists_name: Sasse, Martina
lyricists_id: MASAS22
full_text_status: public
publication: International Journal of Human-Computer Studies
volume: 58
number: 6
pagerange: 759 - 781
issn: 1071-5819
citation:        Riegelsberger, J;    Sasse, MA;    McCarthy, JD;      (2003)    The researcher's dilemma: evaluating trust in computer-mediated communication.                   International Journal of Human-Computer Studies , 58  (6)   759 - 781.    10.1016/S1071-5819(03)00042-9 <https://doi.org/10.1016/S1071-5819%2803%2900042-9>.       Green open access   
 
document_url: https://discovery.ucl.ac.uk/id/eprint/20289/2/researcher%27s%20dilemma%20final.pdf