?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.au=Hiltz%2C+K&rft.aufirst=K&rft.aulast=Hiltz&rft.atitle=The+roles+of+conceptual+device+models+and+user+goals+in+avoiding+device+initialization+errors&rft.volume=22&rft.date=September+2010&rft.title=Interacting+with+Computers&rft.pages=363+-+374&rft.issn=0953-5438&rft.issue=5&rft.genre=article