TY  - JOUR
KW  - Government infrastructure planning social impact
N2  - Performance measurement provides critical information for strategic decision-making about the future of national infrastructure provision. The process of developing appropriate performance indicators must be based on an understanding of the high-level desired outcomes that infrastructure systems are intended to facilitate. These outcomes may be complex and dynamic and vary across the spectrum of infrastructure stakeholders. This paper demonstrates a conceptual process for developing outcome-related performance indicators by using case studies from the UK rail and water sectors. The case studies show that the process can provide an industry-specific picture of desired outcomes across the main stakeholders, together with their dimensions and associated performance indicators (so-called partial indicators). The work highlights potential shortfalls of a sector-by-sector approach to outcome-oriented strategic performance indicators and suggests that further work is required to integrate partial indicators to provide a holistic picture that recognises the contributions often made by a variety of infrastructures to a given high-level desired outcome.
ID  - discovery1539957
TI  - Applying a new concept for strategic performance indicators
AV  - public
Y1  - 2016/12//
EP  - 153
JF  - Infrastructure Asset Management
A1  - Carhart, NJ
A1  - Bouch, C
A1  - Walsh, CL
A1  - Dolan, T
UR  - http://dx.doi.org/10.1680/jinam.16.00016
SN  - 2053-0242
IS  - 4
N1  - This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
SP  - 143
VL  - 3
ER  -