@article{discovery1539957,
          volume = {3},
            note = {This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.},
           pages = {143--153},
           month = {December},
          number = {4},
           title = {Applying a new concept for strategic performance indicators},
            year = {2016},
         journal = {Infrastructure Asset Management},
             url = {http://dx.doi.org/10.1680/jinam.16.00016},
            issn = {2053-0242},
        abstract = {Performance measurement provides critical information for strategic decision-making about the future of national infrastructure provision. The process of developing appropriate performance indicators must be based on an understanding of the high-level desired outcomes that infrastructure systems are intended to facilitate. These outcomes may be complex and dynamic and vary across the spectrum of infrastructure stakeholders. This paper demonstrates a conceptual process for developing outcome-related performance indicators by using case studies from the UK rail and water sectors. The case studies show that the process can provide an industry-specific picture of desired outcomes across the main stakeholders, together with their dimensions and associated performance indicators (so-called partial indicators). The work highlights potential shortfalls of a sector-by-sector approach to outcome-oriented strategic performance indicators and suggests that further work is required to integrate partial indicators to provide a holistic picture that recognises the contributions often made by a variety of infrastructures to a given high-level desired outcome.},
          author = {Carhart, NJ and Bouch, C and Walsh, CL and Dolan, T},
        keywords = {Government infrastructure planning social impact}
}