?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=Unremarkable+errors%3A+low-level+disturbances+in+infusion+pump+use&rft.creator=Furniss%2C+DJ&rft.creator=Blandford%2C+A&rft.creator=Mayer%2C+A&rft.description=In+this+paper+we+describe+results+from+an+exploratory+study+observing+infusion+pump+use+in+practice.+From+31+observations+of+pump+programming+we+note+10+low-level+disturbances%2C+which+we+conceptualise+in+terms+of+unremarkable+error.+This+data+supports+a+view+that+well+performing+systems+cope+with+error+as+part+of+their+normal+work.+Users+are+able+to+recover+from+error+and+are+resilient+to+performance+deviations.+However%2C+it+is+not+clear+how+we%2C+as+HCI+researchers%2C+should+respond+to+these+minor+errors%3A+should+we+aim+to+minimise+them+or+instead+aim+to+improve+detection%2C+recovery+and+control+in+safety-critical+systems%3F+What+is+clear+is+that+without+remarking+on+unremarkable+error+we+cannot+begin+this+dialogue+and+consider+the+handling+of+these+issues.+To+conclude+we+recognise+four+important+factors+that+influence+remedial+action%2C+and+we+highlight+the+need+for+a+socio-technical+approach+for+making+change+that+is+appropriate+for+practice.&rft.subject=Healthcare%2C+Human+error%2C+Infusion+pump%2C+Medical+device%2C+Safety%2C+Unremarkable&rft.publisher=BCS&rft.date=2011&rft.type=Proceedings+paper&rft.language=eng&rft.source=+++++In%3A++Proceedings+of+the+25th+British+Computer+Society+Conference+on+Human-Computer+Interaction%2C+BCS-HCI+2011%2C+Newcastle+Upon+Tyne%2C+United+Kingdom%2C+4-8+July+2011.++(pp.+pp.+197-204).++BCS%3A+Swindon%2C+UK.+(2011)+++++&rft.format=application%2Fpdf&rft.identifier=https%3A%2F%2Fdiscovery.ucl.ac.uk%2Fid%2Feprint%2F1347246%2F2%2F2011_DFABAM_UnremarkErr_BHCI.pdf&rft.identifier=https%3A%2F%2Fdiscovery.ucl.ac.uk%2Fid%2Feprint%2F1347246%2F&rft.rights=open