?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=From+Information+Seeking+to+Empowerment%3A+Using+Large+Language+Model+Chatbot+in+Supporting+Wheelchair+Life+in+Low+Resource+Settings&rft.creator=Mo%2C+Wen&rft.creator=Singh%2C+Aneesha&rft.creator=Holloway%2C+Catherine&rft.description=To+tackle+the+lack+of+wheelchair+service+information+and+training+in+low+and+middle-income+countries+(LMICs)%2C+we+deployed+Wheelpedia%2C+a+WhatsApp+chatbot+powered+by+a+large+language+model+(LLM)+as+a+design+probe+for+2+months+to+concretely+explore+how+it+can+support+wheelchair+users+and+professionals+in+Nigeria+and+Kenya.+Through+18+semi-structured+interviews+and+analysis+of+471+messages%2C+we+focused+on+not+only+Wheelpedia's+acceptability+and+usability+but+also+how+users+orient+themselves+with+the+probe%2C+integrate+its+information%2C+and+manage+trust+with+it.+The+findings+revealed+participants'+overwhelming+enthusiasm+towards+the+chatbot's+potential+in+education%2C+fostering+empowerment%2C+and+reducing+social+stigma.+We+discuss+challenges+like+users'+difficulty+in+formulating+questions%2C+unfamiliarity+with+the+concept+of+chatbots%2C+and+requests+for+image+output.+This+paper+contributes+valuable+insights+into+the+design+implications+and+research+opportunities+for+deploying+LLM+chatbots+in+low-resourced+settings+with+complex+accessibility+needs.&rft.subject=Assistive+Technology%2C+Information+Seeking%2C+Chatbot%2C+Large+Lan%EF%BF%BDguage+Model+Chatbot%2C+Accessibility%2C+Disability%2C+Wheelchair%2C+Low%0D%0Aand+Middle-Income+Countries%2C+Informal+Setting%2C+Nigeria%2C+Kenya&rft.publisher=ACM&rft.date=2024-10-27&rft.type=Proceedings+paper&rft.language=eng&rft.source=+++++In%3A++The+26th+International+ACM+SIGACCESS+Conference+on+Computers+and+Accessibility.++++ACM+(2024)+++++&rft.format=text&rft.identifier=https%3A%2F%2Fdiscovery.ucl.ac.uk%2Fid%2Feprint%2F10199622%2F4%2FMo_3663548.3675609.pdf&rft.identifier=https%3A%2F%2Fdiscovery.ucl.ac.uk%2Fid%2Feprint%2F10199622%2F&rft.rights=open