eprintid: 10186132
rev_number: 12
eprint_status: archive
userid: 699
dir: disk0/10/18/61/32
datestamp: 2024-01-26 10:37:37
lastmod: 2025-03-26 07:10:05
status_changed: 2024-01-26 10:37:37
type: article
metadata_visibility: show
sword_depositor: 699
creators_name: Vanneste, Bart
creators_name: Puranam, Phanish
title: Artificial Intelligence, Trust, and Perceptions of Agency
ispublished: inpress
divisions: UCL
divisions: B04
divisions: C05
divisions: F49
note: This version is the author accepted manuscript. For information on re-use, please refer to the publisher's terms and conditions.
abstract: Modern artificial intelligence (AI) technologies based on deep learning architectures are often perceived as agentic to varying degrees—typically, as more agentic than other technologies but less agentic than humans. We theorize how different levels of perceived agency of AI affect human trust in AI. We do so by investigating three causal pathways. First, an AI (and its designer) perceived as more agentic will be seen as more capable, and therefore will be perceived as more trustworthy. Second, the more the AI is perceived as agentic, the more important are trustworthiness perceptions about the AI relative to those about its designer. Third, because of betrayal aversion, the anticipated psychological cost of the AI violating trust increases with how agentic it is perceived to be. These causal pathways imply, perhaps counterintuitively, that making an AI appear more agentic may increase or decrease the trust that humans place in it: success at meeting the Turing test may go hand in hand with a decrease of trust in AI. We formulate propositions linking agency perceptions to trust in AI, by exploiting variations in the context in which the human–AI interaction occurs and the dynamics of trust updating.
date: 2024-12-01
date_type: published
publisher: Academy of Management
official_url: https://doi.org/10.5465/amr.2022.0041
oa_status: green
full_text_type: other
language: eng
primo: open
primo_central: open_green
verified: verified_manual
elements_id: 2141663
doi: 10.5465/amr.2022.0041
lyricists_name: Vanneste, Bart
lyricists_id: BVANN78
actors_name: Vanneste, Bart
actors_id: BVANN78
actors_role: owner
full_text_status: public
publication: Academy of Management Review
issn: 0363-7425
citation:        Vanneste, Bart;    Puranam, Phanish;      (2024)    Artificial Intelligence, Trust, and Perceptions of Agency.                   Academy of Management Review        10.5465/amr.2022.0041 <https://doi.org/10.5465/amr.2022.0041>.    (In press).    Green open access   
 
document_url: https://discovery.ucl.ac.uk/id/eprint/10186132/1/trust_ai_NAME.pdf