eprintid: 10149282 rev_number: 7 eprint_status: archive userid: 699 dir: disk0/10/14/92/82 datestamp: 2022-05-27 11:45:39 lastmod: 2022-05-27 11:45:39 status_changed: 2022-05-27 11:45:39 type: article metadata_visibility: show sword_depositor: 699 creators_name: Crehan, Caroline creators_name: Chiume, Msandeni creators_name: Mgusha, Yamikani creators_name: Dinga, Precious creators_name: Hull-Bailey, Tim creators_name: Normand, Charles creators_name: Sassoon, Yali creators_name: Nkhoma, Deliwe creators_name: Greenwood, Kim creators_name: Lorencatto, Fabiana creators_name: Lakhanpaul, Monica creators_name: Heys, Michelle title: Usability-Focused Development and Usage of NeoTree-Beta, an App for Newborn Care in a Low-Resource Neonatal Unit, Malawi ispublished: pub divisions: UCL divisions: G25 divisions: D13 divisions: B02 keywords: neonate, low resource, mHealth, mobile app, usability, user experience, user centred design, agile note: © 2022 Crehan, Chiume, Mgusha, Dinga, Hull-Bailey, Normand, Sassoon, Nkhoma, Greenwood, Lorencatto, Lakhanpaul and Heys. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). abstract: Background: Neonatal mortality is high in low-resource settings. NeoTree is a digital intervention for neonatal healthcare professionals (HCPs) aiming to achieve data-driven quality improvement and improved neonatal survival in low-resource hospitals. Optimising usability with end-users could help digital health interventions succeed beyond pilot stages in low-resource settings. Usability is the quality of a user's experience when interacting with an intervention, encompassing their effectiveness, efficiency, and overall satisfaction. Objective: To evaluate the usability and usage of NeoTree beta-app and conduct Agile usability-focused intervention development. Method: A real-world pilot of NeoTree beta-app was conducted over 6 months at Kamuzu Central Hospital neonatal unit, Malawi. Prior to deployment, think-aloud interviews were conducted to guide nurses through the app whilst voicing their thoughts aloud (n = 6). System Usability Scale (SUS) scores were collected before the implementation of NeoTree into usual clinical care and 6 months after implementation (n = 8 and 8). During the pilot, real-world user-feedback and user-data were gathered. Feedback notes were subjected to thematic analysis within an Agile “product backlog.” For usage, number of users, user-cadre, proportion of admissions/outcomes recorded digitally, and median app-completion times were calculated. Results: Twelve overarching usability themes generated 57 app adjustments, 39 (68%) from think aloud analysis and 18 (32%) from the real-world testing. A total of 21 usability themes/issues with corresponding app features were produced and added to the app. Six themes relating to data collection included exhaustiveness of data schema, prevention of errors, ease of progression, efficiency of data entry using shortcuts, navigation of user interface (UI), and relevancy of content. Six themes relating to the clinical care included cohesion with ward process, embedded education, locally coherent language, adaptability of user-interface to available resources, and printout design to facilitate handover. SUS scores were above average (88.1 and 89.4 at 1 and 6 months, respectively). Ninety-three different HCPs of 5 cadres, recorded 1,323 admissions and 1,197 outcomes over 6 months. NeoTree achieved 100% digital coverage of sick neonates admitted. Median completion times were 16 and 8 min for admissions and outcomes, respectively. Conclusions: This study demonstrates optimisation of a digital health app in a low-resource setting and could inform other similar usability studies apps in similar settings. date: 2022-04-28 date_type: published publisher: Frontiers Media SA official_url: https://doi.org/10.3389/fpubh.2022.793314 oa_status: green full_text_type: pub language: eng primo: open primo_central: open_green verified: verified_manual elements_id: 1956685 doi: 10.3389/fpubh.2022.793314 medium: Electronic-eCollection lyricists_name: Lakhanpaul, Monica lyricists_id: MLAKH52 actors_name: Flynn, Bernadette actors_id: BFFLY94 actors_role: owner full_text_status: public publication: Frontiers in Public Health volume: 10 article_number: 793314 event_location: Switzerland issn: 2296-2565 citation: Crehan, Caroline; Chiume, Msandeni; Mgusha, Yamikani; Dinga, Precious; Hull-Bailey, Tim; Normand, Charles; Sassoon, Yali; ... Heys, Michelle; + view all <#> Crehan, Caroline; Chiume, Msandeni; Mgusha, Yamikani; Dinga, Precious; Hull-Bailey, Tim; Normand, Charles; Sassoon, Yali; Nkhoma, Deliwe; Greenwood, Kim; Lorencatto, Fabiana; Lakhanpaul, Monica; Heys, Michelle; - view fewer <#> (2022) Usability-Focused Development and Usage of NeoTree-Beta, an App for Newborn Care in a Low-Resource Neonatal Unit, Malawi. Frontiers in Public Health , 10 , Article 793314. 10.3389/fpubh.2022.793314 <https://doi.org/10.3389/fpubh.2022.793314>. Green open access document_url: https://discovery.ucl.ac.uk/id/eprint/10149282/1/fpubh-10-793314.pdf