eprintid: 10140638
rev_number: 25
eprint_status: archive
userid: 608
dir: disk0/10/14/06/38
datestamp: 2021-12-20 12:19:05
lastmod: 2022-05-06 17:30:06
status_changed: 2022-05-06 17:27:35
type: article
metadata_visibility: show
creators_name: Kennedy, E
creators_name: Oliver, M
creators_name: Littlejohn, A
title: You make yourself entirely available”: Emotional Labour in a caring approach to teaching
ispublished: pub
divisions: UCL
divisions: B16
divisions: B14
divisions: J77
keywords: Pandemic; Teachers; Higher Education; Pedagogy; Technology.
note: This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
abstract: This study examines the challenges experienced, and the pedagogy adopted, by university teachers as they transferred their teaching online during the Covid-19 pandemic. Thematic analysis of survey and interview data show that teachers engaged regularly in emotional support of students, and a pedagogy of care was discernible in the ways teachers described seeking out signals that the students’ needs were being met online. However, technology mediated communication made this more difficult in online teaching than face-to-face, increasing teachers’ emotional labour. Teachers’ efforts to achieve interaction with, and feedback from, students to inform their teaching approach, incurred a heavy burden of emotional labour that is insufficiently recognised or rewarded. This study has implications for the debate around the justification of equivalent fees for online teaching, since it reveals more emotional labour is involved. Universities risk burnout of experienced educators unless the emotional labour in online teaching is acknowledged and supported. Moreover, since emotional labour is often borne by the least privileged sections of the university workforce, this study uncovers uncomfortable questions about the persistence of systemic problems causing staff inequalities that cannot afford to be ignored.
date: 2022-04-15
date_type: published
official_url: https://doi.org/10.17471/2499-4324/1237
oa_status: green
full_text_type: pub
language: eng
primo: open
primo_central: open_green
verified: verified_manual
elements_id: 1909455
doi: 10.17471/2499-4324/1237
lyricists_name: Kennedy, Eileen
lyricists_name: Littlejohn, Allison
lyricists_name: Oliver, Martin
lyricists_id: ETKEN55
lyricists_id: ALITT35
lyricists_id: MOLIV57
actors_name: Zahnhausen-Stuber, Petra
actors_id: PMZAH20
actors_role: owner
full_text_status: public
publication: Italian Journal of Educational Technology (IJET)
citation:        Kennedy, E;    Oliver, M;    Littlejohn, A;      (2022)    You make yourself entirely available”: Emotional Labour in a caring approach to teaching.                   Italian Journal of Educational Technology (IJET)        10.17471/2499-4324/1237 <https://doi.org/10.17471/2499-4324%2F1237>.       Green open access   
 
document_url: https://discovery.ucl.ac.uk/id/eprint/10140638/9/Littlejohn_document.pdf