eprintid: 10101000
rev_number: 10
eprint_status: archive
userid: 695
dir: disk0/10/10/10/00
datestamp: 2020-06-15 13:25:05
lastmod: 2020-06-15 13:25:05
status_changed: 2020-06-15 13:25:05
type: thesis
metadata_visibility: show
creators_name: Mustapa, Fara Diva
title: Outsourcing in Malaysian healthcare support services: A study on the causes of increased operational costs.
ispublished: unpub
keywords: Health and environmental sciences; Health care services
note: Thesis digitised by ProQuest.
abstract: This report explores the causes of the significant increase in the healthcare support services due to outsourcing. It starts by discussing general view on the scope of outsourcing particularly on the reasons, benefits, drawbacks and the management. The issue derived from the drawbacks of outsourcing which surfaces from the transaction costs is then emphasize to generate better understandings on the risks of outsourcing. Coupled with the benefits to the host organization, drawbacks like the search and information costs, negotiating and bargaining, and the costs of policing and enforcement could affect the outsourcing process and later creates additional spending by the client. The bounded rationality, opportunism and the asset specificity are the main reasons for the existence of the three. The broad scope of the outsourcing project implemented by the Malaysian Ministry of Health to its support services for the period of 15 years resulted is another contributing factor that exposed the private service provider to uncertainty which later created a risk averse behavior from them particularly on their pricing. Hence, a details measurement needs to be done to safeguards the interests and security of both parties. All of the above are the factors that lead to the increased spending on the support service.
date: 2004
oa_status: green
full_text_type: other
thesis_class: taught_masters_open
thesis_award: M.Sc
language: eng
primo: open
primo_central: open_green
verified: verified_manual
full_text_status: public
pages: 87
institution: UCL (University College London)
thesis_type: Masters
citation:        Mustapa, Fara Diva;      (2004)    Outsourcing in Malaysian healthcare support services: A study on the causes of increased operational costs.                   Masters thesis  (M.Sc), UCL (University College London).     Green open access   
 
document_url: https://discovery.ucl.ac.uk/id/eprint/10101000/1/Outsourcing_in_Malaysian_healt.pdf