?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aulast=Mustapa&rft.au=Mustapa%2C+Fara+Diva&rft.aufirst=Fara+Diva&rft.degree=Masters&rft.inst=UCL+(University+College+London)&rft.tpages=87&rft.title=Outsourcing+in+Malaysian+healthcare+support+services%3A+A+study+on+the+causes+of+increased+operational+costs.&rft.date=2004