?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.au=Bloch%2C+SJ&rft.aulast=Bloch&rft.aufirst=SJ&rft.pages=699-716&rft.issue=4&rft.atitle=The+Pivot+Point+between+Problem+Presentation+and+Advice+in+a+Health+Helpline+Service&rft.title=Applied+Linguistics&rft.volume=40&rft.date=August+2019&rft.genre=article