?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aulast=Novak&rft.au=Novak%2C+Anthony&rft.aufirst=Anthony&rft.date=2008&rft.tpages=206&rft.title=Exploring+post-critical+incident+support+training+in+a+UK+financial+institution+%3A+A+case-study&rft.inst=Institute+of+Education%2C+University+of+London&rft.degree=Doctoral